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F.A.Qs

Have a question about our products, practices or something else? 

We've answered your most common queries below.

Shipping and Returns

Can I return or exchange products?

Due to the consumable nature of our products we don't accept returns or exchanges for change of mind. If there is a problem with your products or if you're unsatisfied please contact us within 7 days of receiving your order.

How much does shipping cost?

Shipping is $5 within Australia, with complimentary shipping for orders of four or more deodorants.

Which countries do you ship to?

Currently we ship only within Australia. Soon we will be adding international shipping, you can sign up to our mailing list to find out when this option becomes available.

How long will my order take to arrive?

Due to the handmade nature of our products, it can sometimes take a few days before your item is shipped. After your items are picked up by our courier, you will receive tracking information via the email address you entered at checkout. If you don't receive this email and are wondering where your package is, please feel free to contact us and we can check on it for you.

Can you ship my order without any plastic?

We ship all of our orders without any plastic. We use shredded recycled paper kraft paper tape, and recycled / recyclable satchels and boxes. 

Why can't you ship to PO Boxes?

We use Sendle (Australia's first carbon neutral delivery service) to post the majority of our orders. Sendle uses courier services Couriers Please and Fastway and therefore cannot deliver to Australia Post post offices.

Products and Ingredients

Are your products cruelty-free?

All of our products are cruelty-free. They never have been and never will be tested on animals. We are certified cruelty-free and vegan by PETA via their Beauty Without Bunnies program.

Are your products suitable for vegans?

All of our products are 100% free of animal derived ingredients, and it's going to stay that way! We are certified cruelty-free and vegan by PETA via their Beauty Without Bunnies program.

Are your products 100% natural?

Yes, all of our products are made from 100% naturally derived ingredients and are therefore free from synthetics.

Are your products safe for breastfeeding and pregnant women?

If you are pregnant or breastfeeding, please consult a doctor before using any products containing essential oils.

Are your products safe for people with allergies?

We have the full ingredients listed on the 'ingredients' tab on each product page. If you have an allergy please consult these lists before purchase. Please note that our deodorants, scrubs, lip balms are manufactured on the same equipment. Please perform a skin test before using our products if you have any sensitivities.

Are your products Australian Made?

Yes, all of our products are handmade on the sunny Gold Coast, Australia. We are also members of the Australian Made Campaign.

Donations / Impact

How are your donations made?

Every year we go through our books, add up all our sales and distribute the donations according to the charities you've chosen. We donate 10% of the sale price, for both retail and wholesale orders.

Which charities do you donate to?

We donate to WWF for Marine Turtles, Rainforest Rescue for the Daintree Rainforest and the Australian Marine Conservation Society for the Great Barrier Reef. Please visit our impact to find out more the charities we donate to for each project. 

Still got something on your mind? 

Contact us below.

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